Shapiro’s presentations are based on breakthrough research concerning the psychological dimension of negotiation and conflict resolution. And his approach provides practical advice audience members use at work and home—every day—to good effect. His presentations address how recognizing and accepting our own humanhood and that of the party on the other side of the table—complete with emotions—is the key to understanding and resolving our differences.

His international experience includes training participants at the World Economic Forum, Serbian Members of Parliament, Middle East negotiators and senior U.S. officials. Shapiro’s framework has proven successful in business, government and personal negotiations. At the Harvard Negotiation Project, he co-wrote the book, Beyond Reason: Using Emotions as You Negotiate, recognized as the next classic in this domain. His talks have been hailed as “nothing short of mesmerizing.” Whether speaking to a group of 10 or 1,000, he interacts with participants, involves them in brief demonstrations and keeps everyone curious and surprised.